Tonita Taylor Consulting Privacy Policy

Tonita Taylor Consulting is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).  The APPs govern the way we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the APPs is available from the website of The Office of the Australian Information Commissioner.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual.  Examples of Personal Information we may collect include: your name, your email address, or your phone number.

Personal Information may be obtained in many ways including face-to-face conversations with you, phone or video-based conversations with you, via our website (www.tonitataylor.com), from your website, from media and publications and from third parties.  Where Personal Information about you is obtained from third parties, we will make reasonable efforts to advise you that we have received this information.

We collect your Personal Information for the primary purpose of providing services to you.  We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Some Personal Information is deemed Sensitive Information, which is defined as information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.  While it is unlikely that Tonita Taylor Consulting will seek Sensitive Information from you for the purpose of providing services to you, we want to make sure you are aware how any Sensitive Information will be used should it be collected.

Sensitive information will only be used:

• For the primary purpose for which it was obtained;
• For a secondary purpose that is directly related to the primary purpose; or
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties, but only where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.  However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions.  If you wish to access your Personal Information, please contact us in writing.

Tonita Taylor Consulting will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up-to-date.  We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is inaccurate in some way, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us via our web contact form.